Personalized Triple Monogram Cotton Canvas Tote Bag

1. Return Eligibility

We accept returns for both defective and non-defective products within 30 days from the delivery date.

Eligible Returns

You may request a return, refund, or exchange if one or more of the following applies:

• The item arrives damaged or defective
• The wrong product was received
• The product differs materially from the description or order details
• The item has significant differences in size, material, or design
• The customer is unsatisfied with a non-defective product that remains in acceptable return condition

Non-Eligible Returns

Return requests may be declined in the following situations:

• Products heavily worn, damaged, washed, or altered after delivery
• Items missing essential original packaging or tags
• Damage caused by misuse, improper handling, or external factors after delivery
• Minor cosmetic imperfections that do not affect functionality or appearance

All approved returns should be sent back in reasonably clean condition with any original packaging or included accessories whenever possible.

2. Return Method & Fees

All approved returns are handled by mail.

Once your return request is approved, our support team will provide detailed return instructions along with the prepaid return label.

3. Exchanges

We accept exchanges within 30 days of delivery, subject to inventory availability.

Exchange requests are reviewed individually by our support team. If the requested replacement item is unavailable, a refund or store credit may be offered instead.

4. How to Request a Return or Exchange

To initiate a return or exchange request, please contact [email protected] and include:

• Your order number
• The item(s) involved
• The reason for the request
• Supporting photos if applicable

Our customer support team generally reviews requests within 3–7 business days.

Unauthorized or unapproved returns may be refused.

5. Refund Processing Time

Once the returned item has been received and inspected, approved refunds are issued to the original payment method within 10 business days.

Depending on your financial institution or payment provider, additional processing time may apply before the refund appears in your account.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days after delivery.

Depending on the situation, we may provide a replacement, exchange, partial refund, or full refund.

7. Lost or Stolen Packages

If a shipment is marked as delivered but cannot be located, please first check with household members, neighbors, building management, or the shipping carrier.

Once confirmed as delivered by the carrier, Lukeministries is not responsible for lost or stolen packages.

8. Third-Party Purchases

This policy applies exclusively to orders placed directly through lukeministries.com.

Purchases made through third-party marketplaces or external sellers are subject to their own respective return and refund policies.

9. Policy Updates

Lukeministries reserves the right to modify or update this policy at any time to reflect operational, legal, or customer service changes.

Any updates will be published on this page together with the revised effective date.

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