Return & Refund Policy
Last Updated: April 26, 2026
At Lukeministries, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the requirements and procedures for requesting a return, refund, or resolution for eligible orders delivered within the United States.
Please read this policy carefully before requesting a return.
1. Return Eligibility
Customers may request a return within 30 days after the delivery date.
To be eligible for a return, an item must meet all of the following conditions:
- Be unused, unworn (if applicable), and unwashed.
- Be returned in its original condition.
- Include all original packaging, tags, manuals, and any included accessories.
- Be accompanied by proof of purchase if requested.
All return requests must be reviewed and approved by our customer support team before any item is shipped back. Returns sent without prior authorization may not be accepted.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the incorrect item, please notify us within 7 days of delivery.
When submitting your request, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once we have reviewed the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include:
- A replacement
- A refund
- Another appropriate resolution
3. Return Process
To help ensure your return is handled efficiently, please follow the steps below.
Step 1 – Contact Customer Support
Email our customer support team to request a return authorization.
Step 2 – Wait for Return Authorization
Please wait until your return request has been reviewed and approved before sending any item back.
Step 3 – Receive Return Instructions
If your return is approved, we will provide detailed return shipping instructions.
When applicable, a prepaid return shipping label may be provided as part of the approved return process.
Step 4 – Ship the Approved Return
Package the approved item securely and ship it according to the instructions provided by our customer support team.
Step 5 – Inspection
Once your returned item is received, it will be inspected to verify that it meets the requirements of this policy.
Step 6 – Refund Processing
If the return is approved after inspection, your refund will be processed in accordance with the Refund Processing section below.
4. Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return an eligible purchase for a refund and place a new order separately.
5. Refund Processing
Approved refunds are processed within 2–5 business days after the returned item has been inspected.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is the result of our error.
6. Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally not eligible for return:
- Perishable goods
- Personalized or custom-made products
- Gift cards
- Downloadable software or digital products
- Personal care or hygiene products
- Final sale or clearance items
7. United States Sales Only
Lukeministries sells and ships products exclusively within the United States.
Returns, refunds, replacements, and any available warranty-related services apply only to orders that were delivered to addresses within the United States.
International orders are not accepted.
8. Contact Information
Business Name: LUKE MINISTRIES LLC
Website: https://lukeministries.com
Email: [email protected]
Phone:
Business Address:
3302 69TH ST W
Bradenton, FL 34209
United States
Support Hours:
9:00 AM – 5:00 PM (EST)
Monday – Friday
If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team before sending any item back. We are committed to reviewing every request fairly and helping you through the return process as efficiently as possible.